FAQ

Digital Signage Answer

What is Digital Signage?
Digital Signage is the new platform for media presentation and has being adopted by various industries. It incorporates video, image, audio and scrollable text on a single HD LCD display to present to viewers a multimedia experience. Displays will be sliced into several partitions to accompany multiple media sources. It serves many purposes: enterprise internal & external services, public information & guidance and advertising media business.

What are the major types of Digital Signage Solution?
The common two types are network-based and solo-based digital signage solution. Network digital signage player can be controlled and maintained using Ethernet network. On the other hand, solo digital signage can only control single device through USB update and maintenance.

Why does Web-UI Interface display ´Unable to connect to database´ after entering the username and password?
It is necessary for users to manually restart PC when the installation is complete. This allows the settings between web server and database system to reload and communicate the right information to each other.

Why does my player not update when I upload settings through Ethernet connection using utility provided by the product CD?
It is necessary that the reset process to be conducted before sending the new settings to the player through Ethernet connection. For detail steps, please consult the user manual.

What happens when SP966´s partitions overlap?
It is not recommended why designing display layout to allow overlap between partitions. The player will automatically update images every 10 seconds and this will cause lag when multiple images try to update at the same time.

Why do the Server displays message ´Time slot not enough´?
The time slot limited to max = 512.
Even though, the possible time slot total to 600 slots.
Calculation: 20（Daily）x 30（Days）＝ 600 slots.

Is it possible to update program using USB drive on SP966?
A utility is available for user to upload program using USB drive. By copying the file on to the server PC, when executing the utility, it will automatically detect any programs you have created and upload it into the USB drive.
(Note: Ask the Micronet’s Technical support for the utility file.)

After the network player´s downloading program has completed from Server A and displays normally, if I change player to download from Server B，why do all the programs disappear the next day？
The Server will synchronize the clock and restart every network player at 2:00 am everyday. Then the player will download programs of the last server, therefore, Server B again after restart is complete. Which makes the programs downloaded from Server A disappears.

How to format SP966’s internal hard drive?
Copy the config.dat file into a USB drive (preferably a empty USB drive). Attach to USB port of player then reboot. The display will show that is copy files and may take some times since it formatting the whole hard drive (the front LED will remain RED when formatting). Once done, your display will freeze on the IP details page since no program is available (this would mean format was successful).
(Note: Ask the Micronet’s Technical support for the config.dat file.)

What the maximum allowable height for scrollable text in SP966?
The highest allowable height for scrollable text is 10 percent of the screen´s resolution. For example resolution, 1280 x 1024, the allowable height would be 102 (1024 x 0.1).

What the maximum allowable height for scrollable text in SP966?
The highest allowable height for scrollable text is 10 percent of the screen´s resolution. For example resolution, 1280 x 1024, the allowable height would be 102 (1024 x 0.1).